Service Information

Service Information

Service:
Our Ottsville, PA facility offers a wide range of services for all Krieghoff firearms, whether it is a minor repair, preventative maintenance, or complete refurbishing. We carry a complete line of parts to rebuild everything from the K-32 to the newest model Krieghoff guns.

Locations:
Our Ottsville service department is located in Bucks County, Pennsylvania, about 1 1/2 hours north of Philadelphia and 45 minutes south of Easton, PA (click here for link to map). Our shop is located at 7528 Easton Road, Ottsville, PA 18942, which is just south of the intersection of Highways 611 and 113, eight miles north of Doylestown, Pennsylvania.

Hours:
The shop is open by appointment, Monday through Friday, from 9:00am-5:00pm. Walk in appointments can be made in advance by calling the service department at (610) 847-5173. We also request you call our service department before shipping in your gun for repair.  Making an appointment enables us to schedule your service work efficiently, allowing the fastest possible turnaround time.  In many cases we can get your gun back to you within the same week using UPS or Federal Express next day air delivery services.  When you send us your gun, the package should have a letter from you with it. The letter should be inside the package with the gun and include the following:

  1. The serial number of your gun, forend iron and barrels along with a description of the work needed (or of the problem you are experiencing).
  2. Your complete name, street address for return shipping by United Parcel Service (unless other arrangements are made in advance) and daytime telephone number where you can be reached in the event there are questions regarding your gun.
  3. Please note the current ATF regulations only allow us to return the gun to the person who sent it to us and the address it was sent from. So if you use a package service, make sure your name is still the first name on the return address. Alternatively, you can have the gun returned to someone else, if that person is an FFL holder and we have a current copy of that FFL in our files, prior to shipping.

Packing:
Your gun should be sent in a protective case within a cardboard box. Proper packing material should be used to ensure that the gun cannot shake, rattle, or move around in the box at all. Make sure to insure each package for the full value of the gun. On return shipping, next day and second day delivery service are available at extra cost.  An adult signature will be required when the gun is delivered.

NOTE: Remove all aerosol cans such as gun oil spray cans prior to shipping a gun to Krieghoff International. Aerosol cans fall under hazardous materials and although not illegal to ship it currently runs an extra $30.00 for the special labeling and handling of packages required by law and charged by common carriers. If we find aerosol cans with any guns, we will remove them without further notification and without compensation prior to return shipping any guns.

Payment:
Payment is expected at the time service is rendered. We accept MasterCard , Visa, AMEX and Discover. We will also accept personal checks mailed to us prior to shipping out. Guns being returned when these arrangements are not possible can be shipped C.O.D.

Pricing:
Repair work is based on an hourly rate of $90.00. The cost of parts is additional. There is a price for most regularly performed service jobs, such as K-80 annual service ($295 for 1 or 2 Barrels), which can be obtained by calling the service department. Please note, however, that a final price for repair on some jobs cannot be given until the gun is physically inspected and the work needed is appraised here in our shop.