Service Department

Personal Expedited Service for your Gun Guaranteed

Regular maintenance of your quality products from Krieghoff ensures that you can rely on the reliability and safety of your gun even after many years of use. Our service department not only provides warranty work on the manufacture and craftsmanship of your firearm, we provide additional woodstock services, gunsmithing services for your Krieghoff. We also have the ability to retrofit and refurbish your K-32, K-80, K-20 or rifle as needed.


Schedule Krieghoff Service

Welcome to the Krieghoff International Service Department. Our service location is in rural Ottsville, Pennsylvania, just an hour north of Philadelphia. Our staff of factory trained gunsmiths stand ready to help you keep your Krieghoff gun in top looking and working condition. You are welcome to bring your gun to Krieghoff International for your Service. Submit a Service Request Form checking the box that you'll be bringing your gun in person with an appointment, and we'll service your gun while you enjoy our showroom (or have lunch down the road at the Oaks) and take your gun home the very same day.

If you're shipping your gun to us please use our online Service Request Form to kick-off the process for getting your gun serviced. It is recommended that you send in all the components of the gun so we can make sure it functions correctly during and after the service. We need the complete gun; Receiver, Buttstock, Forend and Barrels (include all barrels that have been fit to your receiver, or need to be fit for the service).

Online Service Request Form

Service Type Schedule Service for in-person drop-off at Ottsville, PASchedule Service for gun to be shipped to Krieghoff Type of firearm K-80K-32K-20KX-6KS-5EssenciaClassic RifleSemprioOther
Insurance Information. Repairs are returned via UPS/Ground Service unless otherwise specified. The customer is responsible for paying shipping to and from Krieghoff International for repair work. Warranty repairs are shipped in at the customer's cost and returned at KI's cost. Guns are insured for current replacement value. If you do not want your firearm returned with insurance please check "no" below. By checking the "no" box you are releasing Krieghoff International from any and all damages or losses incurred during shipment.
Yes, I would like Krieghoff to insure shipment of my gun.No, I do not want Krieghoff to insure shipment of my gun.

Service Question

Welcome to the Krieghoff International Service Department. Our factory trained gunsmiths are ready to answer questions you may have about maintaining or upgrading your Krieghoff. Use the Service Question Form to request additional information or ask a question about your Krieghoff firearm.

Be sure to check the FAQ section of the website for answers to many frequently asked questions:

Service Question Form

Service Information

Our Ottsville, PA facility offers a wide range of services for all Krieghoff firearms, whether it is a minor repair, preventative maintenance, or complete refurbishing. We carry a complete line of parts to rebuild everything from the K-32 to the newest model Krieghoff guns.

Locations:

Our Ottsville service department is located in Bucks County, Pennsylvania, about 1 1/2 hours north of Philadelphia and 45 minutes south of Easton, PA (click here for link to map). Our shop is located at 7528 Easton Road, Ottsville, PA 18942, which is just south of the intersection of Highways 611 and 113, eight miles north of Doylestown, Pennsylvania.

Hours:

The shop is open by appointment, Monday through Friday, from 9:00am-5:00pm. Walk in appointments can be made in advance by calling the service department at (610) 847-5173. We also request you call our service department before shipping in your gun for repair. Making an appointment enables us to schedule your service work efficiently, allowing the fastest possible turnaround time. In many cases we can get your gun back to you within the same week using UPS or Federal Express next day air delivery services. When you send us your gun, the package should have a letter from you with it. The letter should be inside the package with the gun and include the following:

  1. The serial number of your gun, forend iron and barrels along with a description of the work needed (or of the problem you are experiencing).
  2. Your complete name, street address for return shipping by United Parcel Service (unless other arrangements are made in advance) email, and daytime telephone number where you can be reached in the event there are questions regarding your gun.
  3. Please note the current ATF regulations only allow us to return the gun to the person who sent it to us and the address it was sent from. So if you use a package service, make sure your name is still the first name on the return address. Alternatively, you can have the gun returned to someone else, if that person is an FFL holder and we have a current copy of that FFL in our files, prior to shipping.

Packing:

Your gun should be sent in a protective case within a cardboard box. Proper packing material should be used to ensure that the gun cannot shake, rattle, or move around in the box at all. Make sure to insure each package for the full value of the gun. On return shipping, next day and second day delivery service are available at extra cost. An adult signature will be required when the gun is delivered.

NOTE: Remove all aerosol cans such as gun oil spray cans prior to shipping a gun to Krieghoff International. Aerosol cans fall under hazardous materials and although not illegal to ship it currently runs an extra $30.00 for the special labeling and handling of packages required by law and charged by common carriers. If we find aerosol cans with any guns, we will remove them without further notification and without compensation prior to return shipping any guns.

Payment:

Payment is expected at the time service is rendered. We accept MasterCard , Visa, AMEX and Discover. We will also accept personal checks mailed to us prior to shipping out.

Pricing:

Repair work is based on an hourly rate of $110.00. The cost of parts is additional. There is a price for most regularly performed service jobs, such as K-80 annual service ($350.00 for 1 or 2 Barrels), which can be obtained by calling the service department. Please note, however, that a final price for repair on some jobs cannot be given until the gun is physically inspected and the work needed is appraised here in our shop.

Krieghoff Warranty Registration

DOUBLE YOUR WARRANTY REPAIR PERIOD FOR AN ADDITIONAL 5 YEARS. This limited warranty repair period will be extended from five (5) years to ten (10) years when the attached Original Owner Registration is returned to Krieghoff International within ninety (90) days of the original purchase date.

* Please note that this form is for the United States, its territorial islands, and Canada only! ** If you register online there is no need to mail your physical warranty card in and if you have already mailed your card in there is no need to fill out this form.

Warranty Registration Form

Type of firearm K-80K-20KX-6 SpecialEssenciaSemprioClassic RifleHubertusOptimaTrumpf

Type of Shooting (Check all that apply) American TrapAmerican SkeetSporting ClaysInternational TrapInternational SkeetFITASCUpland HuntingBig Game HuntingDangerous Game Hunting